The Company

With Prolific, we're changing how research on the internet is done. Katia and Phelim started by building a marketplace that connects researchers (from both Academia and industry) with instant, high quality, global research participants. Now, as a growing team of 17, the bigger vision is to build the most powerful and trusted platform for behavioral research.

We've recently been part of Y Combinator's Summer 2019 batch and are growing and scaling the company from London, UK.

The Role

As Prolific's first User Researcher, you’ll work closely with our cross-functional product team to manage and implement Prolific’s User research. You will conduct research with existing and potential new users of Prolific using a wide variety of qualitative methods and a subset of quantitative methods, such as A/B tests. To flourish in this role, it’s key that you love research and are curious about people and their behaviour.

Your overarching goal will be to understand the wants, needs, and priorities of users in order to help inform our product design, growth activities, and improve our UX. In this role you will report all key insights gained from UX research to the executive team, product team, and growth team, which will shape future strategic decisions.

As part of our Product Team you will work towards these key goals:

  • Design best practices for running user research at Prolific in order to acquire a deep understanding of the people that already use Prolific (i.e., researchers and participants) as well as of potential new users of Prolific and their needs.
  • Run regular customer interviews, develop processes for regular user feedback, and analyze these to gain user insight.

This will likely involve some or all of the following:

  • Acquire a broad but also deep understanding of the motivations and behaviours of our users (both researchers and participants): How do they realize value provided by Prolific? Which frustrations and challenges do researchers and participants face when using Prolific, and what could be solutions to these?
  • To answer the above questions, you will use qualitative research methods (e.g., user interviews) and where appropriate, quantitative research methods (e.g., surveys, A/B tests). You will work closely with our product team to identify research topics and design studies.
  • Using appropriate tools you will turn the research data you collect into clear findings that inform decisions, and communicate these across the team. To do so, you will apply basic techniques for analyzing research data and know how to involve colleagues in analysis and synthesis to challenge assumptions and increase consensus.
  • You will participate in all phases of our product, from discovery to delivery to iteration. For instance, based on the user research you conduct, you will draft concrete proposals for how to improve the product in order to enhance usability. Then, working closely with our product designers, engineers, and marketers, you will discuss and decide which product implications the user research is going to have.

You will have:

  • A good understanding of User Research principles.
  • Experience of a range of User Research techniques and approaches and when best to use them.
  • An understanding of how to effectively run user interviews and gather user feedback.

What we offer

  • Meaningful equity allocation and salary depending on experience.
  • Employee stock options scheme.
  • Pension (employer contribution 3% of base salary).
  • Flexible working: Work equipment of your choice (paid for by us), and you can work flexibly from home or from our coworking space (also paid for by us).
  • Flexible hours: We have core hours of 10am - 3pm (with an hour for lunch), but the rest is up to you.
  • Childcare flexibility: Need to pick your child up from school? No problem.
  • 25 days holiday per year plus bank holidays (which you can switch with your religious holiday).
  • Budget for education, growth, and training.
  • Personal growth opportunities and career progression (e.g., learn about the startup ecosystem, mentoring from executive team, learn about psychological science and research methods).
  • Open, transparent, and inclusive culture.
  • A company committed to carbon offsetting: we donate money in your name each month to plant trees and we offset travel as an organization each year.
  • Generous maternity, paternity, and shared parental leave.