Prolific () brings people together to power the world’s research. It is the first scientific, highly scalable, ethical participant recruitment platform for researchers around the world. Quantitative and qualitative researchers, data scientists, and entrepreneurs all need valid and reliable data sources to make predictions about human behaviour, social change, and global developments. Thanks to our online platform, researchers collect responses fast and participants earn cash rewards for themselves or for charity. It takes 5 minutes to start data collection, there's no middleman, and the product easily integrates with any survey software. In a world of unreliable results, Prolific makes data trustworthy and connects the public with science.
In this role you will support and liaise with users and customers of Prolific. You will help researchers plan and set up their studies (for example, surveys, experiments) on Prolific’s platform, and provide advice about how best to make the most of our services. You’ll be a point of contact for many potential customers and will take advantage of opportunities to help market and grow the platform in the Researcher community.
You’ll also regularly pitch in with Participant support, to help give you a broad understanding of the platform. That is, you will respond to Participant queries and help settle any issues that may arise between Researchers and Participants, as well between Prolific and Participants (for example, prescreening or payment-related issues). Overall, you’ll help make sure everything runs smoothly, any necessary admin is taken care of, and if issues occur, you’ll help resolve them.
You will have an opportunity to learn about the startup ecosystem, about the lean startup approach, and about user acquisition techniques and growth strategies. More broadly, you will get the chance to learn about business and product development, data science, and diverse research areas in the social and natural sciences.
This is your chance to get involved in a fast-moving startup where you’ll have huge influence over the trajectory of the product. Since it’s a startup, you’ll have the opportunity to suggest how you can best add value, and make any recommendations about improving the processes and product. We're a fast-growing company and we want to help you grow with us.
Nice-to-haves (not required)
How we interview & hire
Our hiring process usually begins with an introductory online interview to help you get to know us better, and vice versa. At this stage, we would like to better understand your motivation for the role, get to know about your interests and personality, and learn about any relevant past experience or skills you might have. If this initial interview is successful, we'd then invite you to complete an assignment (<2 hours, you'll be compensated for the time spent), which will be reviewed by our team. This will be followed by an in-depth, face-to-face interview in Oxford, UK, with the key people in our startup (CEO Katia, CTO Phelim, and COO Jim), which will provide an opportunity to discuss the assignment, explore value fit, which incentives you care about, and learn how you would work with the team on a daily basis.
You’ll be joining an enthusiastic team of 10 based in Oxford, UK (although two of us work remotely, in Glasgow and Newcastle).